📦 FREE NATIONAL SHIPPING ON ORDERS OVER R600 — HOME BREW GEAR & MERCH NOW SHIPPING TOO 📦



Shipping Guide

NATIONAL LOCKDOWN SHIPPING  

We're still roasting and shipping during the lockdown 📦

Along with coffee products we'll now be able to fulfil backorders of brew gear and merch items. Any orders for equipment to brew and drink coffee at home or merch to wear will now be shipped along with our regular coffee orders! Free shipping on orders over R600 still applies.

We'll only be shipping one day per week 📆

In an effort to minimise contact and risk to the staff at our courier services, as well as ourselves, we'll be consolidating all orders to roast and ship each Wednesday. This means that if you're based within Jhb your order may arrive same day, but most often will arrive with a courier on Thursdays. Other major centres will receive orders 1-2 days after you get a tracking number in your inbox, outlying areas may take up to 3 days.

Lockdown shipping will only be to major centres 📌

We wish we could anywhere, but to help minimise potential travel to areas not serviced by their own distribution centre, any order received for outlying areas will be shipped after the lockdown is lifted. We anticipate a shipment date of April 20 for these orders.

International orders will still be accepted 🌍

We can take and ship int'l orders! For int'l shipping, vvv important to note is that no order greater than 2kgs will be accepted at checkout. Please reduce your shipment weight – a safe max is 6 boxes of coffee. If you happen to have your heart set on more coffee (!) then just abandon your cart with a note in the "special instructions for seller" window that asks us to raise a quote for shipping your order through to you and we'll get back to you with a cost ASAP.

 

Our regular shipping policy is below, please note, this is currently superseded by the above👆:

All online orders are typically shipped on Wednesday each week to ensure we get the freshest available stock to you. This means anything ordered by midnight on Tuesday is guaranteed to ship on Wednesday, orders placed after this will ship by the following Wednesday at the latest. In some cases, items may ship sooner if we have fresh stock available. Arrival depends on where you're based —within Johannesburg orders will often arrive the day after you receive tracking information, other major centres will usually receive orders 2 days after you get a tracking number in your inbox, outlying areas may take up to 3 days.

We currently ship free to all of South Africa on orders over R600, for orders below this value a R50 delivery fee will be included at Checkout.

You can also opt for a store pickup at our Rosebank Roastery, just select this option at Checkout. We'll send you a "ready to collect" notification as soon as your order is, well, ready to collect.

We currently offer international shipping on orders under 2kg (weight includes packaging). If you're ordering from abroad and receive a "we do not ship to your country" error on checkout please reduce your order weight to be offered a shipping option to your country. Typically, if you're just ordering coffee we recommend 6x 250g boxes as a safe maximum (it'll also helps make that shipping fee hurt a little less). 

Unfortunately, the South African postal service is infamous for being the total opposite of a vibe so our int'l shipping is handled via DHL Express Worldwide. This means int'l shippings fees are a little steep, but you will get your coffee in record time and will be able to track it all the way to your door.

We currently offer international shipping to: EU & UK, USA & Canada, Australia & New Zealand, and the UAE. We'll be adding more countries and regions soon, so check back if shipping to yours isn't available yet!

NB: some import duties may be applicable on arrival depending on your country's policies.